Our client had over a dozen manual steps to successfully complete their core business process of managing random drug testing for one donor. To scale would require significant investment to hire and train 100s of people on a complex process that requires a high degree of accuracy (the process determines if a donor will receive a knock on the door from a Sheriff’s Deputy or not).
Leveraging RPA technology, ProfitOptics co-designed, developed and actively manages the client’s web-based ERP that powers the company to efficiently and accurately process 10,000+ tests per day. The solution is tightly integrated with external systems, thus enabling an efficient and precise hand-off of critical information to court systems around the country.
The ProfitOptics partnership has been the driving force behind a 10-fold increase in revenue, at a significantly lower cost per test. For society, the client’s service reduces recidivism and improves patient outcomes.