Case Study: Customer Feedback Technology

INDUSTRY
Healthcare
Challenge
With the goal of gaining valuable information from users and selling that back to manufacturing partners, the client was in need of a scalable and flexible analytics platform that provided them with organization and a better understanding of who their customers were, their needs, and their expectations.
Solution
ProfitOptics leveraged their unique ProfitOptics framework to create a clean and well-designed customer facing technology solution to assist in capturing client feedback on utilization of nutritional supplements.
RESULTS
ProfitOptics’ solution technology assisted this early-stage company, closing their Series A funding round .
I LOVE IT. It’s fast, clean, and efficient .
The time to find a customer is cut in half since everything is right there.
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CUSTOMER SERVICE TEAM MEMBER
THE CHALLENGE
The client was creating a community made up of users, manufacturers, and distributors through a mobile app. With the goal of gaining valuable information from users and then selling that back to manufacturing partners, the client was in need of a scalable and flexible analytics platform that provided them with organization and a better understanding of their who their customers were, their needs, and their expectations.
THE SOLUTION
ProfitOptics leveraged their unique ProfitOptics framework to create a clean and well-designed customer facing technology solution to assist in capturing client feedback on utilization of nutritional supplements. This interface provided valuable information about the users of various nutritional supplements, including demographics and customer trends. The various dashboards available within the solution included an overall snapshot and demographic, brand, and product dashboards.

The Profit Optics framework provided the client with a user management system that was both effective and efficient.
THE RESULTS
PROFITOPTICS’ SOLUTION TECHNOLOGY
ASSISTED THIS EARLY-STAGE COMPANY,
CLOSING THEIR SERIES A
FUNDING ROUND.